"Occasionally, when detects unusual login activity that differs from your normal behaviour - such as logging in from an unfamiliar location - we may prompt you for additional information (such as the answer to one of your security questions) and/or require you to perform a password reset through the website. Optionally, you can set up the SMS Protect system to send you a text message whenever important changes occur on your account."Įlsewhere, Blizzard said Diablo 3 players may be asked security questions if it believes they are logging in from unfamiliar locations. In addition, we also recently introduced a new service called SMS Protect, which allows you to use your text-enabled cell phone to unlock a locked account, recover your account name, approve a password reset, or remove a lost Authenticator.
Battlenet password reset android#
"We also wanted to reassure you that the Authenticator and Mobile Authenticator (a free app for iPhone and Android devices) continue to be some of the most effective measures we offer to help players protect themselves against account compromises, and we encourage everyone to take advantage of them. If you believe you're the victim of a hack, head to the " Help! I've Been Hacked!" tool. "We know how frustrating it can be to become the victim of account theft, and as always, we're dedicated to doing everything we can to help our players keep their accounts safe - and we appreciate everyone who's doing their part to help protect their accounts as well."īlizzard advised players to use its Authenticator and Mobile Authenticator to shore up their accounts, and to read its security page. "Historically, the release of a new game - such as a World of Warcraft expansion - will result in an increase in reports of individual account compromises, and that's exactly what we're seeing now with Diablo 3."īlizzard acknowledged the trouble this had caused some players who, in most cases, have had their characters "rolled back" to a point before any intrusion and as a result lost some progression. "We'd like to take a moment to address the recent reports that suggested that and Diablo 3 may have been compromised," Blizzard said in a statement.
The rise in such cases is, Blizzard said today, what happens whenever the company releases a new game - and is in-line with past World of Warcraft expansion launches. Yesterday Eurogamer reported on the increasing number of accounts that had been compromised, taken control of and stripped of items and gold. ORIGINAL STORY: Blizzard has addressed reports of Diablo 3 account hacking and outlined the various measures it takes to keep players safe. "If your account has been hacked, please view the previous post for information on contacting our support department." "While the authenticator isn't a 100 per cent guarantee of account security, we have yet to investigate a compromise report in which an authenticator was attached beforehand. He added that all reports the company has investigated were into accounts that did not use its Authenticator.
"Despite the claims and theories being made, we have yet to find any situations in which a person's account was not compromised through traditional means of someone else logging into their account through the use of their password." "We've been taking the situation extremely seriously from the start, and have done everything possible to verify how and in what circumstances these compromises are occurring," he said. In a post on community manager Bashiok said hacks were the result of accounts being accessed using passwords. UPDATE: Diablo 3 accounts are being compromised through "traditional means", Blizzard has insisted.
0 kommentar(er)
